Gorgias AI – Smarter Customer Support for eCommerce Brands
Deliver Exceptional Experiences with Automation That Feels Human
What Is Gorgias and Why Do We Use It?
Gorgias AI is a powerful customer service tool designed for online retailers. It centralises support across email, live chat, social media, and more—so your team can respond faster and more efficiently. At SKOMA Digital, we recommend Gorgias because it’s one of the best tools for improving response time and simplifying support workflows. We’re not affiliated or reselling it—we use it, and it works.
How Gorgias Supports Customer Experience
As a dedicated customer experience platform, Gorgias uses automation and AI to streamline support while keeping the human touch. Whether you’re handling returns, answering FAQs, or resolving order issues, Gorgias keeps everything in one place so nothing slips through the cracks.
Customer Support Automation
Automate replies to common questions, route tickets based on issue type, and respond instantly—even outside business hours. With customer support automation, your team can focus on more complex queries.
AI-Powered Response Suggestions
Gorgias AI suggests smart responses based on previous interactions and customer history, helping agents save time and maintain consistency.
Multi-Channel Support
Handle customer conversations across Instagram, Facebook, email, and live chat in one shared dashboard. It simplifies communication and shortens resolution times.
Personalised Service at Scale
Gorgias connects with your store’s order data to give every agent the full picture—allowing for truly personalised service even during high-volume periods.
Why We Recommend Gorgias AI
If you’re running an online store and want to scale your service without sacrificing quality, Gorgias is a brilliant choice. It balances automation with empathy, improving both team efficiency and customer satisfaction.
- Improves response time across all channels
- Reduces workload with smart automation
- Seamless integrations with eCommerce platforms
- Enhances the overall customer journey
Need Help Setting Up Gorgias?
We help businesses implement and optimise Gorgias for better service outcomes. If you’re interested in a customer experience platform that grows with your business,
